18/03/2020

As the COVID-19 (coronavirus) outbreak continues to rise, our top priority is the health and safety of our community, staff, clients and patients.

We are following the advice from the World Health Organisation (WHO), the Australian Government, the Australian Veterinary Association (AVA) and the World Small Animal Association (WSAVA) with regards to the current health situation regarding COVID-19.

Hand hygeine

What Steps Are Being Taken By the Unusual Pet Vets?

In order for us to stay open and available to help your pet, we need to keep our veterinary team safe and healthy.

Being a veterinary clinic, we already have strict procedures and protocols in place to ensure our environment is as sterile as possible at all times. Still, we have implemented additional precautionary measures to protect our staff and clients:

  • We have requested that any staff member stay home should they be feeling unwell or displaying flu-like symptoms.
  • Rather than a handshake upon arrival of a veterinary visit, clients will be greeted with a warm and friendly smile.
  • To maximise social distancing, clients are asked to only have one owner attend the consultation.
  • All staff and clients are asked to wash their hands according to the latest recommendations for hygiene.

Our Clients, Patients and Appointments

All Unusual Pet Vet clinics are operating as usual. However, we do ask that if your pet is booked in for a health-related consultation (vaccination, health check or surgical procedure) and you are showing any signs of infection, or you have potentially been exposed to someone who is, to please call to reschedule your appointment.

If you are potentially exposed or unwell, and your pet needs to be seen for a medical concern, please phone us directly. We will accommodate you as best as possible and organise a drop off appointment for your pet where we can collect your pet safely from our car park and then perform the consultation by phone.

The health and safety of our staff and clients are of the utmost importance, and we ask that you please consider this by adhering to our recommendation should you be feeling unwell, and your pet requires veterinary attention.

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Can Humans Catch COVID-19 From Pets?

As this is a novel virus, there is a lot of confusion and fear that pets may be susceptible to catching the virus and spreading it amongst each other and humans. At this stage, there is no evidence to suggest that COVID-19 can be transmitted from a pet to a human.

girl with bird

Helpful COVID-19 Resources

Our Pledge to Our Clients and Our Community

At the Unusual Pet Vets, we promise to do everything we can to ensure the safety or our staff, our clients, and our community.

We are keeping our finger on the pulse with any new advances and advice from our governing bodies. We will continue to inform our clients of any changes that may impact the running of our business and the veterinary services we provide.

We know this is a time of many unknowns and would be happy to address any concerns. Please do not hesitate to contact us if you have any questions.

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